Home The new pouch-can

The new pouch-can

Regular price LE 2,750.00 Sale price LE 999.00
64% OFF
Color: Pink
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Shipping & Return Policy


POLICIES
Our Policies

Shipping, Returns
& Refunds

Everything you need to know about how we deliver, and how we handle returns — clearly and honestly.

Last updated — April 2026
1–2 Days Processing
2–5 Days Delivery
14 Days to Return
4 Pickup Stores

Shipping Policy

Order Processing

All orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or Egyptian public holidays will be processed on the next working day. You will receive an email confirmation with your order details once your purchase is complete.

Delivery Within Egypt

We deliver to all Egyptian governorates through our trusted courier partners. Orders are delivered within an average of 3–5 business days across Egypt.


Delivery times are estimates and may vary due to high-demand periods, weather conditions, or courier delays beyond our control.
Order Tracking

Once your order ships, you will receive an SMS and email notification with a tracking number. You can use this number to follow your shipment through our courier's website. If you have not received a tracking update within 3 business days of your order, please contact us.

In-Store Pickup

Select "In-Store Pickup" at checkout to collect your order for free from any of our four Cairo locations. Pickup orders are typically ready within 24 hours — we will notify you by SMS when ready.

  • CFC — Cairo Festival City Mall, Ring Rd., 3rd Floor, New Cairo
  • City Center Almaza — El Nasr Rd., Cairo-Suez Intersection, 2nd Level, Heliopolis
  • District 5 — El Ain El Sokhna Rd., Gate 2, El Katameya
  • Mall of Egypt — El Wahat Rd., Gate C1, 1st Floor, 6th of October City
Damaged or Lost Shipments

If your order arrives damaged, photograph the item and packaging and contact us within 48 hours of delivery. For orders confirmed lost by the courier, we will arrange a replacement or full refund at no additional cost to you.

Returns & Refunds

Eligibility

At COCAN, every piece is crafted with care. You may request a return or exchange within 14 days of receiving your order, provided that:

  • The item is unused, unaltered, and in its original condition
  • All original packaging, dust bags, and tags are intact
  • Proof of purchase (order confirmation or receipt) is presented

Items that show signs of use, have been altered, or are returned without original packaging will not be accepted.
Non-Returnable Items

The following items cannot be returned or exchanged under any circumstances:

Exceptions: Custom or personalised orders · Sale items marked as final sale at time of purchase · Items from a gift bundle where the bundle has been partially used.
How to Request a Return
1
Email us at cocanbags@gmail.com with your order number, reason for return, and photos of the item if relevant.
2
Our team will respond within 2 business days with return instructions.
3
Ship the item back using a tracked courier — return shipping is the customer's responsibility unless the item is defective or incorrect.
4
Once received and inspected, we will process your refund or exchange within 5–7 business days.
Refund Method

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the amount to reflect in your account, depending on your bank or payment provider.


For cash-on-delivery orders, refunds will be issued as store credit or via bank transfer — whichever you prefer.
Exchanges

We are happy to exchange your item for a different color or style of equal value, subject to availability. If the replacement item is of higher value, the difference must be paid at the time of exchange. If it is of lower value, the difference will be returned as store credit.

Defective or Incorrect Items

If you receive an item that is defective, damaged in transit, or different from what you ordered, we will cover all return shipping costs and offer your choice of a full refund, replacement, or store credit. Please notify us within 48 hours of delivery.

Contact Us

We're here to help

For any questions about your order, shipping, or a return request, reach out through any of the following.

Email hello@cocanworld.com
Phone / WhatsApp +20 11 1388 6506
Instagram @cocanworld
In-Store Visit any of our 4 locations
Customer service available Saturday – Thursday, 10:00 AM – 8:00 PM (Cairo time)

COCAN reserves the right to update this policy at any time. Changes will be reflected on this page with an updated date. Continued use of our website or services constitutes acceptance of the revised policy.

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The new pouch-can
LE 999.00
The new pouch-can
The new pouch-can

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Estimate delivery times:

  • Cairo & Giza: 2–3 days
  • Rest of Egypt: 3–5 days

14-day return window. Items must be in original condition and packaging. Duties & taxes are non-refundable.

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The new pouch-can

The new pouch-can

*Dimensions 


length 28 cm * depth 6 cm * height 19 cm

handle length 18 cm * 2 cm width


*Features

Synthetic Leather

Internal velvet lining

Internal zip pocket 

Dust bag included


*Description


The bag features a synthetic leather body embossed with the brand's logo, adorned with an iconic metal logo in the corner. It is also equipped with a sturdy side wristlet strap that wraps around the wrist to ensure easy carrying and control.



Color

Pink, Black, Beige